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Frequently Asked Water Bill Payment Questions

Making a payment to avoid having your water turned off?

First please contact the Authority office at 315‑986-1929 Monday through Friday, 8 a.m. to 4:30 p.m.

 

 

 

 

Wayne County

Water & Sewer Authority

 

3377 Daansen Road

Walworth, NY 14568

 

 
 

Contact Information

Phone:  (315) 986-1929

Fax:  (315) 986-1687

Toll Free:  (800) 410-1929

Business Hours

8:00 AM  --  4:30 PM  Monday - Friday

After Hours Emergencies

Click Here for numbers to call  

Concerned about Lead in your water?
Click Here for more information.

 

Drought Conditions Cause Voluntary Water Use Restrictions

 

     Much of New York State is currently experiencing significant ongoing drought conditions. As a result, many waterbodies, including Canandaigua Lake, are at lower levels than normal and continue to drop. The lower level of the lake can cause problems with water supplies, lake outflow management and other environmental concerns.

     The Wayne County Water and Sewer Authority, in conjunction with the Village of Palmyra, is asking the community to voluntarily reduce water usage by not watering lawns, washing cars, etc. This includes all Village of Palmyra customers along with WCWSA customers in the Towns of Palmyra, Arcadia and Lyons

     In light of the state-wide drought warning that is in effect, conservation measures are encouraged of ALL WCWSA water customers throughout Wayne County.

     These restrictions are in effect until further notice.

 

  See more conservation tips here.

Pay Online

 

Pay your water bill by credit or debit card - VISA, MasterCard or Discover - or electronic check 24 hours a day, seven days a week.

 

This payment option is provided by Paymentus, a third party automated payment service. Paymentus will charge you, the customer, a $1.95  convenience fee for each transaction. 

 

You will need your account number including all the digits before and after the dash and the dot (period.)

This is printed on your bill. Example: 2-12345.00

 

You may also pay by phone; to make a payment call toll free 855-385-4840.

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