Home
About WCWSA
Water and Sewer Rates
Financial Reports
Water Quality Reports
Procurement Information
Board Members
Board Minutes
Conservation Tips
Contact Us
Frequently Asked Questions
Current Activities
Bid Information
 

Making a payment to avoid having your water turned off?

First please contact the Authority office at 315-986-1929 Monday through Friday, 8 a.m. to 4:30 p.m.

 

 

     

    Here are answers to some frequently asked questions about paying your bill on line or over the phone:

    NOTE:  These payment options are for WCW&SA BILLS ONLY - that's your WHITE bill, NOT your GREEN town sewer or capital charge bill.

    Is there a fee for using this payment option?

    Paymentus, the third-party automated payment service the Authority is using, charges a convenience fee of $1.95 per transaction for using this option. This fee covers payment handling and processing charges. The Authority does not receive any part of the convenience fee, which is billed directly to you, the customer.

     

    What qualifies as a transaction?

    A transaction is a payment on one account.  Each transaction is limited to $200.  If your bill is higher than $200, you must make more than one payment.  Also, if you have more than one account, each payment is a separate transaction.

     

    How do I pay my bill over the phone?  

    To make a payment call toll free 855-385-4840.  The Paymentus system will step you through the payment process.  You will need your Authority water or sewer bill and your credit/debit card information.   

     

    How do I pay on line by credit or debit card?

    Click the "Pay My Bill" button to be transferred to the secure Paymentus site.  You will need your Authority water or sewer bill and your credit/debit card information.

     

    What credit or debit cards are accepted ?

    Paymentus accepts VISA, MasterCard and Discover.

     

    How will this show on my credit card statement?

    Your Authority payment and the convenience fee that is paid to Paymentus will be a total on one line. The water payment will show as “WAYNE-CO-WATER&SEW-PAY 800-410-1929 NY” on credit card statements.

     

    What do I need to pay by e-check?

    You will need the name of your bank, the routing number printed on your check, and your checking account number. The Paymentus site will show you a sample check so you can identify this information on your own check.

    On your bank statement, the payment will show as “Wayne Co Wtr & Sew”, “Util Pmnts” on one line and the convenience fee will show on a second line as "Paymentus Service Fee."

     

    Will I get a confirmation of my transaction?

    Yes. If you pay on line you will get a confirmation email.  If you pay over the phone, the system will read you the confirmation number, and repeat it if you wish.

     

    When will my payment be posted to my Authority account?

    Under most circumstances, your payment will be posted in the Authority's billing system on the next business day. But Authority personnel can see in real time on the Paymentus site that you have made a payment, even though it has not been posted.  

     

    Can I make a payment on an account that is not in my name?

    Yes, as long as you know the Authority account number and give your complete credit/debit card information, including the name on the credit/debit card.

     

    What if I make an incorrect payment?

    Please call the Authority office at 315-986-1929 Monday through Friday from       8 a.m. to 4:30 p.m.

     

    What if I need help with a transaction?

    Please call the Authority office at 315-986-1929 Monday through Friday from       8 a.m. to 4:30 p.m.  

     

    What is Paymentus?

    Paymentus is an independent company providing a payment service to Authority customers.  When you click on the link to pay, you are transferred to the secure Paymentus site.  When you call the toll-free telephone number, you are connected to a Paymentus automated system.

    All bank card payments are managed by Paymentus for the Authority. Paymentus is a recognized leader of billing and payment solutions in North America. It has more than 450 clients in 48 states and features fully-integrated red-flag identity theft protection. For more information, please visit www.paymentus.com.

     

 

Copyright © 2017 Wayne County Water & Sewer Authority